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Dennis A Gagnon

86 Beaconsfield Cr NW

My E-Mail Address

Objective:

Profile

 

§         Strong customer service orientation with extensive investigation and problem solving  skills

§         Coordinating the purchase, and distribution for an assigned group of products consisting of forms, office supplies  etc.

§         Analytical thinker with an aptitude for numbers and a keen sense for detail

§         Processes payroll using Canadian Payroll-Great Plains and maintains accuracy by collecting, calculating and inputting data for 60-120 employees. Employees are either salary, hourly or piecework.

§         Reconciliation of bill payments and customers transactions and also invoicing

§         Maintains human resources database and submit all ROE’s online

§         Immediate Office Supervisor for the receptionist and strong team leading skills towards others.

§         A Customer Service Administrator with demonstrated ability to work within time-sensitive deadlines

§         Proven ability to multitask, adaptable to change and demonstrates superior organizational skills

§         Innovative, proactive and achievement oriented team player, dedicated to efficiency and quality work

Experience
 

Employment History

A-1 Cement Contractors LTD                                                                                  2004-2006                        

Payroll Officer/Human Resources/ Inventory

 

§         Maintain Payroll for 60-120 employees by entering timesheets into the Database Program

using over 1000 codes and then inputting into the Canadian Payroll Program

§         Addressing all payroll concerns

§         Retrieving of job completed PO’s and matching to invoices

§         Data Entry of all Purchase Orders

§         Accurate Processing of credit card transactions

§         Inputting and maintaining with extreme accuracy of all purchase orders into a database program

§         Precise reconciliation of all gravel sheets

§         Purchasing of all inventory for office staff and also doing month end counts

§         Supporting and training of all present and new employees

§         HR Duties-Compiling HR Documentation (i.e. employee Files)

 

RBC Life Insurance                                                                                                       2001-2004

Customer Service Representative

 

§         Maintain active policies using two administration systems by entering statement requisitions, new addresses, new banking information, new beneficiaries, etc., to ensure clients’ records are current

§         Respond within 24 hours to client telephone calls, faxes and letters about their active policies

§         Provide backup administrative support using Excel, Word and various computer programs to the agents and to the mailroom.All aspects of couriers and mailroom

 

Royal BANK (Business Centre, Tracing Department)                                           1990-2001

Investigations Officer/Records Management                                              

 

§         Supervised and trained new staff

§         Initiated the creation of a microfiche library for current accounts, loan statements, etc.

§         Annual cull of files to offsite location. Fidling, maintaining and auditing personnel records, ensuring confidentiality and legal requirements are met

§         Process and reconcile of daily, monthly and quarterly reports made by branch transactions and bill payments, also dealing with Symcor for various items.

§         Scheduled runs of files to various departments

§         Accurate Data Entry and Reconciliation of U-Bills, Cheques

§         Accounts Payable of all Utility-bills

§         Under tight deadlines with minimal supervision, re-created all statements using microfiche

§         Shipping and ordering of microfiche

§         Monitored microfiche for legal retention periods and proper destruction of antiquated fiche

§         Discovered innovative ways to complete all duties in order to meet clients’ and branch’s deadlines

§         Maintained all microfiche machines

Education & Professional Development

 

§         CDI College, Self Study of Excel, Word, Email, Internet, PowerPoint                                            2004

§         LOMA 280: The Principles of Life, Health and Annuities                                                            2003

§         Customer Service Loyalty Course                                                                                             2003

§         Outlook 101                                                                                                                             2003

§         North Battleford Comprehensive High School                                                                            1983

 

Awards

 

§         Customer Service and Team Leader Award, 2001

§         Employee Commitment Award, 2001

§         Customer Care Award, 2001

§         Two Leveraging Diversity Awards, 2001

§         Royal Performance Winner, 2001

 

Computer Knowledge

 

§         Actively upgrading Quick Books Knowledge

§         Canadian Payroll_Great Plains

§         15 years working with Microsoft Word and data entry experience

§         6 years working knowledge of Excel and outlook

§         Extensive knowledge of RBC systems, demonstrating ability to learn various internal systems

§         6 years of Internet experience, used for research and information-gathering

 

Committee / Volunteer Work

 

§         Over a ten-year period, individually organized multiple summer events in various departments

§         Contributed as Royal Performance Team member, whose role was to help choose staff members who qualified as Royal Performance Winners based on nominations from their peers

§         Participated on the RBC Social Committee:  committee organized corporate social functions

§         Participated on RBC Diversity Council:  council ensured employee awareness of diversity issues

 

                                                        References Available Upon Request